Contact Us

Thank you for choosing Thunder Pet. We value your questions, feedback, and inquiries, and we are committed to providing you with timely and helpful responses. Below is all the contact information you need, along with our service hours and response time guidelines.

Store Information

Store Name: Thunder Pet

Address: 735 Red River Rd, Thunder Bay, ON P7B 1J6, Canada

Phone: +18076838859

Email: info@thunderpet.store

Service Hours

Our store and customer service team operate during the following hours (GMT-04:00):

Monday-Saturday: 9 am–8 pm

Sunday: 10 am-6pm

Response Time

We strive to respond to all inquiries (including phone calls, emails, and other contact methods) within 24 hours. Please note that inquiries submitted outside of our service hours will be processed on the next business day.

For urgent matters, we recommend contacting us by phone during our service hours for the fastest assistance.