Privacy Policy

Thunder Pet is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), S.C. 2000, c. 5, and applicable provincial privacy legislation. This policy explains our practices for collecting, using, disclosing, and securing your information in accordance with PIPEDA's 10 Fair Information Principles. By using our services, you agree to these terms.

Information We Collect

We collect personal information you provide and automatically gather data, including:

Personal details: Name, email, phone number, address

Account information: Username, encrypted password, preferences

Purchase data: Order history, pet clothing selections, delivery info (no full payment card details stored)

Device/usage data: IP address, browser, browsing activity on our website

Communication records with our customer service

Privacy Officer

Thunder Pet has designated a Privacy Officer who is responsible for ensuring compliance with this policy and with the Personal Information Protection and Electronic Documents Act (PIPEDA). If you have any questions about this policy or our privacy practices, or if you wish to access or correct your personal information, please contact our Privacy Officer:

Privacy Officer
Thunder Pet
Email: info@thunderpet.store
Phone: +18076838859
Address: 735 Red River Rd, Thunder Bay, ON P7B 1J6, Canada

Personal Information Sources

We collect personal information from the following sources:

Directly from you: When you create an account, make purchases, communicate with us, or voluntarily provide information.

Automatically through our services: From your device when you use our website/products, via cookies and similar technologies.

Our service providers: When they collect or process information on our behalf (e.g., payment, shipping, analytics).

Partners or other third parties: Including marketing partners and shipping-related service providers.

How We Use Your Information

We use your information only for legitimate business purposes:

Process pet clothing orders, arrange delivery, and provide after-sales support

Manage your account and preferences

Improve our website, products, and customer experience

Respond to your inquiries and provide customer support

Send marketing updates (you may opt out at any time)

Ensure security and comply with applicable laws

Electronic Marketing (CASL Compliance)

In compliance with Canada's Anti-Spam Legislation (CASL), S.C. 2010, c. 23, Thunder Pet will only send you commercial electronic messages (such as promotional emails) if you have provided your express consent. You may provide consent by:

Subscribing to our email newsletter via the sign-up form on our website
Checking a consent box during account creation or checkout
Otherwise explicitly opting in to receive marketing communications from us

Unsubscribe: Every commercial electronic message we send includes a clear and conspicuous unsubscribe mechanism. You may unsubscribe at any time by:

Clicking the "Unsubscribe" link at the bottom of any marketing email
Contacting us at info@thunderpet.store with "Unsubscribe" in the subject line

We will process your unsubscribe request within 10 business days, as required by CASL. Unsubscribing from marketing messages will not affect transactional communications (e.g., order confirmations, shipping notifications, account security alerts).

Consent Records: We maintain records of the consent you provide, including the date, time, method, and scope of consent. You may request a copy of your consent record by contacting our Privacy Officer.

How We Disclose Personal Information

We never trade or sell your personal information. We may disclose it only in these circumstances:

Service providers (e.g., Shopify, payment processors, UPS for shipping, IT management) who agree to keep your information confidential and act on our behalf.

Business/marketing partners for advertising purposes, per their privacy policies; you may opt out of targeted ads.

With your explicit consent (e.g., for shipping or social media integrations).

Our corporate affiliates, subject to this policy.

To comply with legal obligations (e.g., subpoenas, search warrants), or in connection with business transactions (mergers, bankruptcy), or to protect our rights and users.

Data Security and Retention

We use SSL encryption, restricted access, and regular security updates to protect your data. No internet transmission is 100% secure, but we address breaches promptly. We retain your information only as needed to fulfill purposes, comply with laws, resolve disputes, then delete or anonymize it (e.g., order info retained 3 years for tax compliance).

Third-Party Links

Our website may include links to third-party sites (social media, payment). We are not responsible for their privacy practices; review their policies before visiting.

Your Rights

You have the right to access, correct, or delete your personal information; opt out of marketing; and withdraw consent (may affect service access). We will assist you in exercising these rights promptly.

PIPEDA Fair Information Principles

Thunder Pet adheres to the 10 Fair Information Principles set out in Schedule 1 of PIPEDA:

Accountability: We are responsible for personal information under our control and have designated a Privacy Officer who is accountable for our compliance with this policy and PIPEDA.
Identifying Purposes: We identify the purposes for which personal information is collected at or before the time of collection.
Consent: We require meaningful knowledge and consent for the collection, use, or disclosure of personal information, except where inappropriate or permitted by law.
Limiting Collection: We limit the collection of personal information to that which is necessary for the purposes we have identified.
Limiting Use, Disclosure, and Retention: We do not use or disclose personal information for purposes other than those for which it was collected, except with consent or as required by law. We retain information only as long as necessary.
Accuracy: We keep personal information as accurate, complete, and up-to-date as necessary for the purposes for which it is used.
Safeguards: We protect personal information with security safeguards appropriate to the sensitivity of the information.
Openness: We make information about our privacy policies and practices readily available to individuals.
Individual Access: Upon request, we inform individuals of the existence, use, and disclosure of their personal information and provide access to that information. Individuals have the right to challenge the accuracy and completeness of the information and have it amended as appropriate.
Challenging Compliance: You may challenge our compliance with these principles by contacting our Privacy Officer. We will investigate all complaints and, where a complaint is found to be justified, we will take appropriate measures to resolve it, including amending our policies and practices if necessary.

Office of the Privacy Commissioner of Canada

If you are not satisfied with our response to your privacy concern, you may file a complaint with the Office of the Privacy Commissioner of Canada:

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Toll-free: 1-800-282-1376
TTY: 819-994-6591
Website: www.priv.gc.ca