Privacy Policy

Effective April 16, 2026
Thunder Pet is committed to protecting your personal information. This concise policy explains our practices for collecting, using, disclosing and securing your information. By using our services, you agree to these terms.

Information We Collect

We collect personal information you provide and automatically gather data, including:

Personal details: Name, email, phone number, address

Account information: Username, encrypted password, preferences

Purchase data: Order history, pet clothing selections, delivery info (no full payment card details stored)

Device/usage data: IP address, browser, browsing activity on our website

Communication records with our customer service

Personal Information Sources

We collect personal information from the following sources:

Directly from you: When you create an account, make purchases, communicate with us, or voluntarily provide information.

Automatically through our services: From your device when you use our website/products, via cookies and similar technologies.

Our service providers: When they collect or process information on our behalf (e.g., payment, shipping, analytics).

Partners or other third parties: Including marketing partners and shipping-related service providers.

How We Use Your Information

We use your information only for legitimate business purposes:

Process pet clothing orders, arrange delivery, and provide after-sales support

Manage your account and preferences

Improve our website, products, and customer experience

Respond to your inquiries and provide customer support

Send marketing updates (you may opt out at any time)

Ensure security and comply with applicable laws

How We Disclose Personal Information

We never trade or sell your personal information. We may disclose it only in these circumstances:

Service providers (e.g., Shopify, payment processors, UPS for shipping, IT management) who agree to keep your information confidential and act on our behalf.

Business/marketing partners for advertising purposes, per their privacy policies; you may opt out of targeted ads.

With your explicit consent (e.g., for shipping or social media integrations).

Our corporate affiliates, subject to this policy.

To comply with legal obligations (e.g., subpoenas, search warrants), or in connection with business transactions (mergers, bankruptcy), or to protect our rights and users.

Data Security and Retention

We use SSL encryption, restricted access, and regular security updates to protect your data. No internet transmission is 100% secure, but we address breaches promptly. We retain your information only as needed to fulfill purposes, comply with laws, resolve disputes, then delete or anonymize it (e.g., order info retained 3 years for tax compliance).

Third-Party Links

Our website may include links to third-party sites (social media, payment). We are not responsible for their privacy practices; review their policies before visiting.

Your Rights

You have the right to access, correct, or delete your personal information; opt out of marketing; and withdraw consent (may affect service access). We will assist you in exercising these rights promptly.